Question 1

How long does it take to receive my song?

Accepted Answer

Your song is created in just a few minutes! Once you submit your order, our AI gets to work right away.

Question 2

Can I request changes to my song?

Accepted Answer

Yes! EchoWish Lite includes 1 revision and EchoWish Plus includes 2 revisions. We want to make sure your song is perfect.

Question 3

What genres are available?

Accepted Answer

We support Pop, Rock, Country, Jazz, Classical, R&B, Hip Hop, Folk, Reggae, Electronic, Latin, and Blues.

Question 4

In what languages can songs be created?

Accepted Answer

We support 15 languages including English, Spanish, French, German, Italian, Portuguese, Hebrew, Arabic, Japanese, Korean, Chinese, Russian, Hindi, Dutch, and Swedish.

Question 5

How do I share the song with the recipient?

Accepted Answer

Every song comes with a unique shareable link. EchoWish Plus customers also receive a printed QR gift card shipped to their door.

Question 6

What is the refund policy?

Accepted Answer

We offer a full refund if you are not satisfied with your song after the included revisions. See our refund policy for details.

Question 7

Is the song unique to me?

Accepted Answer

Absolutely! Every song is generated uniquely based on your story, memories, and preferences. No two songs are the same.

Question 8

What does EchoWish Plus include that Lite does not?

Accepted Answer

EchoWish Plus includes a photo slideshow video set to your song, a printed QR gift card shipped to you, priority delivery, extended song length, and 2 revisions instead of 1.

Question 9

What is the EchoWish Keepsake?

Accepted Answer

The EchoWish Keepsake is a custom 10x10 cm music magnet with a built-in speaker and Bluetooth playback. Your favorite photo is printed on the front, and your personalized song (up to 3 minutes) is pre-loaded - just press to play. It runs up to 6 hours per charge over USB Type-C and ships in gift-ready packaging.

Question 10

Are there any import duties or taxes on the Keepsake?

Accepted Answer

The EchoWish Keepsake ships internationally from our production facility. For orders outside the EU, the price includes all fees. For EU customers, local import VAT and customs duties may apply upon delivery, depending on your country. These fees are determined by your local customs authority and are not included in the product price.

Question 11

Do I own the song? Can I copyright or trademark it?

Accepted Answer

After payment you receive a personal, non-exclusive, worldwide license to use, share, download, and play your custom song for personal, non-commercial purposes (gifting, social media, private events). A song cannot be trademarked - trademarks protect brand names and logos, not creative works. Because the song is AI-generated, copyright protection on AI works is still evolving and varies by country, so we cannot promise the song is copyrightable in your jurisdiction. Commercial use (selling the song, using it in ads, syncing in commercial videos) is not included by default - if you have a commercial use case, contact us so we can discuss a separate license.

Frequently Asked Questions